At The Festive Shop, we strive to deliver your festive gifts safely and on time.

Processing Time

• 
  Orders are processed within 24–48 business hours after payment confirmation.
  
• 
  During peak festive seasons such as Raksha Bandhan, processing may take 1–2 additional business days due to high order volumes.
  

Delivery Time

Estimated delivery time depends on your location:

• 
  Metro Cities: 2–5 Business Days
  
• 
  Other Cities & Towns: 3–7 Business Days
  
• 
  Remote Areas: 5–10 Business Days
  

Delivery timelines may vary due to weather conditions, courier delays, or public holidays.

Shipping Charges

• 
  Free Shipping on eligible orders.
  
• 
  Shipping charges (if applicable) will be displayed during checkout before payment.
  

Order Tracking

Once your order is shipped, you will receive a tracking link via Email or WhatsApp to monitor your shipment.

Incorrect Address

Please ensure your shipping address and contact number are accurate before placing your order. The Festive Shop is not responsible for delays or non-delivery caused by incorrect or incomplete addresses.

Damaged Package

If your package appears damaged at the time of delivery, please take clear photos before opening and contact us within 24 hours of receiving your order.

For shipping-related queries, contact us at:

📧 support@thefestiveshop.in

At The Festive Shop, customer satisfaction is our priority.

Returns

Due to the nature of our festive and personal gifting products, Rakhis, personalized items, sweets, dry fruits, gift hampers, and edible products cannot be returned once delivered, unless:

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  You receive a damaged product.
  
• 
  You receive an incorrect product.
  
• 
  The product is defective upon delivery.
  

Return Request

If you receive a damaged or incorrect item:

• 
  Contact us within 24 hours of delivery.
  
• 
  Share your Order ID along with clear photos or an unboxing video of the product and packaging.
  

Refunds

Once your request is verified, we will offer one of the following:

• 
  Replacement Product
  
• 
  Store Credit
  
• 
  Full Refund (where applicable)
  

Approved refunds are processed within 5–7 business days to your original payment method.

Cancellation Policy

• 
  Orders can be cancelled before dispatch.
  
• 
  Once shipped, cancellation requests cannot be accepted.
  

Non-Returnable Items

The following products are not eligible for return:

• 
  Used Products
  
• 
  Personalized or Customized Orders
  
• 
  Rakhis after delivery
  
• 
  Gift Hampers
  
• 
  Dry Fruits
  
• 
  Sweets
  
• 
  Chocolates
  
• 
  Perishable Items
  
• 
  Products damaged due to misuse
  

Need Help?

For any questions regarding returns or refunds, feel free to contact us.

📧 support@thefestiveshop.in